11:18 PM
27 May 2004
11:18 PM
Yahoo! News - California Adopts New Wireless Regulations:
Supporters say the reforms will make wireless carriers more accountable by forcing them to do a better job explaining rates to customers and to provide better service. In one of the biggest changes, dissatisfied consumers will have the right to cancel their wireless service within 30 days of signing a contract.Other key reforms include: Requiring all rates, taxes and other services terms to be clearly posted on the Internet; requiring all key contract terms to be listed in 10-point type so vital information isn’t written in fine print; requiring carriers to list the address and toll-free number of regulators to make it easier for customers to file complaints.
The reforms’ opponents, led by wireless carriers, contend the rules will create new layers of bureaucracy and impose new costs that will be passed on to consumers. The industry has estimated the price increases triggered by the rules could range from $4 to $17 per month.
This is: brett's logjam → May 27, 2004.