Brett Peters

Williamsburg, VA 23185
(757) 243-6012


I'm a people-oriented IT professional with a strong background in wireless e-commerce, mobile virtual network operators (MVNOs), and technical client management. You can put me in front of prospective clients to sell a product or stick me with a development team to bring that product to life. I'm at my best when translating technology from one audience to another.

I'm used to wearing a lot of different hats to make things work, and quickly pick up new technologies. I'm comfortable with a wide range of software programs on desktop and mobile platforms, with scripting, app building, web services, UI design and database experience. Technology changes fast; it's best to grasp the essentials and stay flexible. Learn what you need to make things work.

I'm an award winning blogger. I've got two great kids and a wonderful wife. I love taking photographs, drawing maps, writing stories, and playing RPGs and video games. I'm a little rusty on my guitar playing, but if you need me to jam I can probably manage the rhythm parts. I can juggle 3 balls at once, but not 4.

After 11 years in the wireless industry I'm looking for a new set of challenges. I'd love to hear from you.


Simplexity, Reston, VA Director of Technical Client Engagements, 8/2011 - 3/2014

  • Architected and managed virtual wireless carrier (MVNO) deployments of clients like Karma Mobile, Platinum Mobile, Globalinx Mobile, UBI Telecom, Tower Mobile (3G and 4G) ROK Mobile.
  • Oversaw MVNO billing environment with RAC-clustered Oracle Linux servers running ten Oracle 11g-based billing databases.
  • Responsible for integration with partners, wireless carriers (Sprint, Clearwire, T-Mobile), payment processors (Cybersource, Paypal, Suretax) and real-time rating engines (Telespree).
  • Transitioned MVNO environment support from internal resources to outsourced DBA/linux administrators.
  • Configured billing platforms for a variety of prepaid and postpaid wireless telecom products.
  • Tech lead for repurposing 90k surplus WiMAX devices from Clearwire for resale and use in new 4G MVNO, Tower Mobile.
  • Provided technical presales guidance for potential clients of Simplexity's MVNO Services division, focusing on enabling rapid market entry.
  • Assisted web analytics team with complex query construction on Adobe Omniture platform, just for fun.

Simplexity, Reston, VA Director of Telecom Engineering, 3/2009 - 1/2012

  • Managed Telecom Engineering team and oversaw $1.5 million annual spending in Simplexity's global voice infrastructure.
  • Renegotiated contracts to provide 12% annual savings, reengineered infrastructure to move calls from TDM to MPLS for $40k/year savings, and launched in-house call centers with minimum budgets and creative technology sourcing.
  • Provided technology evaluation, planning, management and operational support for launch and teardown of 14 Simplexity call centers.
  • Implemented change procedures with the Transera platform to align voice team with overall IT Change Control standards while streamlining business requests.

Simplexity, Reston, VA Director of IT Program Management, 12/2007 - 03/2009

  • Led the replacement of Simplexity's aging voice infrastructure and multiple outsourced ACD systems with Transera's hosted Seratel platform. Deployed global ACD SaaS system to 13 call centers on an aggressive timetable with a complete redesign of Simplexity's voice architecture. Done on time, on budget.
  • Primary liaison between IT Operations, internal customers, outsourced call centers, and external vendors for new technology initiatives.

InPhonic, Washington, DC Director of MVNO Wireless Data Platform, 03/2007 - 12/2007

  • Responsible for world-class wireless data platform used by high-visibility MVNO clients like Disney Mobile and Altel. Provided account management for Disney Mobile.
  • Worked with external clients, partners, and internal stakeholders on platform development and operations.

InPhonic, Reston, VA Director of MVNO Customer Experience, 4/2005 - 3/2007

  • Managed a wide range of automation projects to improve MVNO operational processes and customer service systems.
  • Designed and managed award-winning speech recognition customer service IVR systems for InPhonic’s in-house MVNO and external MVNE clients, receiving a coveted ‘AAA’ customer service rating from an independent testing organization; their industry-leading call automation rates reduced live-agent customer service calls by over 60%.
  • Managed outsourced call centers (domestic and offshore) to support multiple MVNE clients. Provided training assistance for centers and served as escalation point for operational service issues.
  • Worked extensively with wireless carrier-grade billing systems and CRM platforms to enhance MVNO client's customer operations.
  • Coordinated outage response and mitigation with clients, vendors and internal IT departments, triaging and troubleshooting issues, communicating updates to impacted parties, and providing post-mortem support.

InPhonic, Washington, DC Senior Manager of Technical Operations, 4/2004 - 3/2005

  • Developed and managed customer service communication systems, including websites, IVRs, automated text messages and emails, and in-box collateral, for InPhonic’s Wireless Activation Services and MVNO divisions.
  • Designed and managed customer service order status website that serviced 15k unique visitors (200k hits) per day, reducing call volumes by over 75%.
  • Analyzed operational metrics and processes for optimization opportunities; designed and implemented improvements; and managed projects to constantly improve fulfillment and customer service efficiency and reduce overhead.

InPhonic, Washington, DC Project Manager, Business Analysis, 11/2002 - 3/2004

  • Developed an automated fraud system for online credit card transactions, researched and deployed reverse logistics process, and managed deactivation mitigation and analysis projects.

Optimal Networks, Gaithersburg, MD Lotus Notes Developer, 6/2001 - 5/2002

  • Provided Lotus Notes application development for biotech companies and advanced Lotus Notes and SameTime support for company’s network engineers.

Trilogy, Austin, TX Consultant & Lead Developer, 9/1998 - 8/2000

  • Responsible for supporting legacy HRIS system and developing new Lotus Notes-based HRIS system. Built integrated employee HR self-service website to automate HR transactions.
  • Developed custom applications for Trilogy’s Industry Recruiting department.
  • Deployed Trilogy’s Selling Chain front-office software to Fortune 500 clients.

Interliant, Houston, TX Technical Support Engineer I & II, 6/1997 - 11/1998

  • Provided technical support for customers of world’s largest public Lotus Notes network.
  • As second level support, mentored new personnel, served as technical escalation point, and assisted with network administration.

Education and Skills

Rice University, Houston, TX

  • Bachelor of Arts in History, 1997.

Computer skills:

  • Experienced with a wide array of technologies used in e-commerce and wireless telecom, including: billing, provisioning, porting, messaging, content delivery, authentication, voice recognition, telephony systems, and high-availability data platforms.
  • Extensive experience with Microsoft Windows, Unix, Linux and Macintosh OS X operating systems, in both desktop and server environments.
  • Comfortable with a wide range of software on Mac OSX/UNIX and Windows, with scripting (shell, python, perl, PowerShell), web (HTML, CSS, SOAP, XML-RPC, JSON) and database (Oracle, Microsoft SQL, MySQL) experience.
  • Skilled in business metrics analysis and reporting, systems integration, website design, and process automation. Proficient with Microsoft reporting tools, familiar with Adobe Omniture/Insight and Google Analytics web analysis tools.
  • Proficient with advanced features of Microsoft Office suite for data analysis and reporting.

Press and Awards